I buy new books from Amazon because it’s often the only place that I can get them for a half-way reasonable price, but I’ve always been a bit wary about them because of the often outrageous prices they charge for second hand books.
At the beginning of last month, I ordered a copy of Ancient Gnosticism, Birger Pearson’s new book (see April DeConick’s review) and it should have arrived by 26 July. When it still hadn’t arrived yesterday, I contacted them, fully expecting to be told that they were very sorry, but… However, I got an almost instantaneous response from a real person saying it looked as though it was lost and asking if I’d like a replacement order or a refund. I asked for a replacement and they have sent it by express international post, although the original was only coming by standard! It should arrive at about the same time as my copy of Layton.
A fascinating little addition was the information that they would be charging $16.50 to my credit card and then refunding it because they had discovered that if they send replacement books with a $0 charge overseas, the lovely people at customs hold them up for ages investigating why. It’s easier and quicker for them simply to charge it and then refund it than to try to deal with customs. 🙂